FAQ

 

How can I request service?
What are your hours?
Who is responsible for the electric bill?
How often do I receive a bill for electric service?
When is payment due for my electric bill?
What if my bill is not paid on time?
What forms of payment do you accept?
Who do I contact with questions regarding my electric services, electric bill or payment?
What is the “Service Address” on my bill?
I am moving, what is the procedure to disconnect my service?
Who should I call to receive a copy of your residential or commercial service policy?
What is Net Metering?
Can you explain the terminology used on my bill?


Q. How can I request service?
A. The Third Taxing District’s policy regarding new service can be found under My Account.


Q. What are your hours?
A. Our office is open from 8:00 A.M. to 4:30 P.M. Monday – Friday.


Q. Who is responsible for the electric bill?
A. You, the customer of record, are responsible for payment of your electric bill.


Q. How often do I receive a bill for electric service?
A. You are billed monthly.


Q. When is payment due for my electric bill?
A. Payment is due when your bill is received.


Q. What if my bill is not paid on time?
A. You will receive a shutoff notice on your next bill, indicating that if the past due balance is not paid within 13 days your electricity will be shut off.


Q. What forms of payment do you accept?
A. We accept checks and MasterCard or Visa credit cards. Cash is accepted ONLY at our customer service window at 2 Second Street


Q. Who do I contact with questions regarding my electrical services, electric bill or payment?
A. Contact our Customer Service Department at (203) 866-9271.


Q. What is the “Service Address” on my bill?
A. The service address is the address of the property where the electricity is being used.


Q. I am moving, what is the procedure to disconnect my service?
A. Call the Customer Service Department and they will assist you. You can schedule this weeks in advance or wait until 2-3 days before your move. Customer Service Representatives will guide you through the process. You may call or visit our office at 2 Second Street, East Norwalk, CT.


Q. Who should I call to receive a copy of your residential or commercial service policy?
A. Contact our Customer Service Department at (203) 866-9271 and a copy can be mailed or faxed to you or you can view and print the Residential Service Policy or Commercial Service Policy directly from our website.


Q. What is Net Metering?
A. Net metering is used when a customer has installed a renewable generating source on his/her property such as solar photovoltaic panels. The net meter records both the energy delivered to the customer and the energy that the customer sends back to the utility. The customer is charged only for the energy he/she receives minus the energy sent back to TTD.


Q. Can you explain the terminology used on my bill?
A. Some of the terminology used on your bill from TTD are defined as follows:

Account # – Your TTD account number contains a number that stays with the address where power is being delivered and a number that stays with you if you move to another East Norwalk location.

Service Address – The location where the meter is located. Your bill may be mailed to a different address.

Previous Balance – Amount owed prior to the current bill.

Service Charge – The cost of providing services such as metering, billing and account maintenance. These are fixed costs that are not affected by the amount of electricity you use.

KWH Charge – The charge for energy measured in kilowatt hours that you used during the billing period.

Power Cost Adjustment – The increase in cost of purchasing or generating electricity that is not already included in the KWH charge.

Energy Conservation Fund Charge – A state mandated charge that is used to pay for local energy efficiency programs.

Demand Charge – Charge for the highest metered peak KW use during the billing period. This charge applies to business customers with a demand over 2 KW.

Kilowatt (KW) – A unit of power measurement used to calculate demand (=1000 Watts).

Kilowatt Hour (KWH) – A unit of energy measurement for electrical use 1000 watts used for one hour = 1 KWH