TTD Exceeds Industry Benchmarks in 2015 Utility Survey
Norwalk, CT (January 20, 2016) – Norwalk’s Third Taxing District, (“TTD”) announces results of the comprehensive customer satisfaction survey conducted by an independent research firm, SDS Research (“SDS”), in 2015.
In contrast to recently publicized results in a J.D. Power Survey for the area’s larger electric utilities, Eversource and United Illuminating, TTD’s performance earned an overall confidence rating of 95%.
SDS performed a total of 300 telephone interviews with TTD rate-payers (261 Residential, 39 Commercial). Proprietary Industry Benchmark comparisons were utilized for the survey including, Overall Satisfaction, Reliability, Customer Service, Employees, Value, Communication and Loyalty. The Industry Benchmarks are compared to research performed by SDS in the previous 18 months, compiling data from approximately 50 utility companies around the country.
“We are extremely proud of these results,” said Jim Smith, General Manager of TTD. “They show that our residential and commercial customers are very pleased with our efforts to provide reliable power and outstanding customer service.”
TTD operates a municipal, ratepayer-owned Electric Department that provides high service, reliable, low-cost electricity to East Norwalk residents and businesses. The company also supports the local community with concerts and holiday events, as well as supporting the East Norwalk Association Library and Norwalk Fire Department Firehouse, and maintaining the East Norwalk Historical Cemetery. The Third Taxing District is governed by a Board of three Commissioners and a Treasurer.